
Workday Support Expert
1 week ago
We are seeking an experienced professional to provide functional and technical support for our client's Workday platform.
This is a remote role supporting an Australian organisation, requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations.
Key Responsibilities:- Provide L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.
- Monitor, troubleshoot, and maintain Workday integrations and business processes.
- Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
- Assist with configuration changes, enhancements, and release management.
- Conduct impact assessments for Workday updates and new functionality.
- Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
- Provide user training and guidance as needed.
- Ensure compliance with data security, privacy, and audit requirements.
- 3+ years' experience working with Workday in a support or consulting capacity.
- Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
- Experience supporting Workday integrations (EIB, Core Connectors, Studio).
- Familiarity with Workday security, reporting, and calculated fields.
- Strong analytical and troubleshooting skills with a customer service mindset.
- Excellent communication skills and ability to work effectively with remote teams.
- Previous experience supporting Australian payroll and compliance desirable.
- 100% remote role servicing a leading Australian organization.
- Exposure to diverse Workday modules and projects.
- Collaborative and supportive virtual team environment.
- Opportunity to influence ongoing enhancements and transformation initiatives.
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