IT Operations Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled IT Operations Specialist to join our team at Conduent Business Services. As an IT Operations Specialist, you will be responsible for monitoring applications and processes, assisting with remediation steps, and following documented processes for daily activities.
Key Responsibilities:
- Monitor applications and processes to identify and resolve issues
- Assist with incident management and support requests
- Perform actions based on business/operational needs and prepare system reports
- Participate in performance monitoring and optimization
- Communicate effectively with team members and customers through strong verbal, written, and interpersonal skills
Technical Requirements:
- Experience in at least one industry-standard ticketing tool
- Minimum of 1-2 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience
- Experience in Incident Management and Problem Management
- Knowledge of Windows 2008, 2012R2, and 2016 Servers
- High energy, ability to multi-task, prioritize conflicting demands
- Excellent communication (verbal and written) skills
- Knowledge of MS Office Applications (WORD, EXCEL, VISIO, MS Project)
- Good understanding of infrastructure technologies like Windows Servers, Middleware, Linux, Networking, etc.
Qualifications:
- A University or college degree in a relevant discipline
- 1+ years' experience in Application Support
About Conduent Business Services:
Conduent Business Services is a leading provider of business process services and solutions. We are committed to delivering exceptional service to our clients and customers.
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