Data Driven UX Researcher

4 weeks ago

Gurgaon, Haryana, India Ameriprise Financial Full time

America's trusted financial solutions provider, Ameriprise India LLP, invites applications for a Senior User Experience Researcher to join their team in Bangalore.

About the Role

This is an exciting opportunity to work on Quantitative Research & Data Analytics for web, mobile, and/or financial products. As a Senior User Experience Researcher, you will contribute to design projects by collaborating with UX Researchers, Designers, Business Architects, Data Analytics Teams, Product Stakeholders & Managers, Developers, and Leaders to identify opportunities that will benefit from your research offerings.

Key responsibilities include:

  • Communicate and demonstrate the value of Quantitative Research to stakeholders, recommending methodologies best suited to answer stakeholder questions.
  • Help identify and define Quantitative research protocols for product(s).
  • Contribute to designs initiatives by independently conducting Quantitative UX Research, converting research findings into Design and Information Architecture recommendations.
  • Study raw research data/insights/raw findings, reporting findings through written reports and presentations to help draw conclusions to drive informed decision making, and track the impacts it has on our products in a continued manner/ongoing basis.
  • Visualize and present data findings in presentations and commonly used visualization platforms for leadership.
  • Work with UX designers, engineering teams, and product managers to ensure research findings are fully leveraged in the product design and development life cycle.
  • Identify pages/moments/areas that require analytics to be embedded onto them and tracked by analytic tools
  • Actively contribute to the continuous improvement of data analysis best practices, using innovative ideas to increase effectiveness of the overall analyst organization.
  • Provide subject matter expertise in areas including strategy/approach, domain/data knowledge, use cases and other areas of expertise based on established data analysis tools and techniques.
  • Partner with data governance and analytical domain owners, ensuring attribute logic/design is appropriately logged and reviewed as required. Document metadata, including business and technical details, for each attribute being created or updated.
  • List, Compare, Evaluate best techniques/methods to solve a problem - define pros and cons to help take decisions.
  • Define, Plan, and execute a wide range of both qualitative and quantitative research methods to provide the best fit for a variety of project types and phases.

In this role, you will have the opportunity to manage all steps of research studies, interviews, and online research such as Usability studies, Surveys, Click tests, tree tests, card sorts, A/B Tests, Moderated/Unmoderated Usability Testing etc.

What You'll Need

To succeed in this role, you should have:

  • 4-7 years of experience working in a UX/Design organisation with focus on Quantitative Research & Data Analytics for web, mobile, and/or financial products.
  • Bachelor's degree in design, HCI, applicable behavioural science, or related field.
  • A solid track record of conducting quantitative research, studying complex data,
  • Experience working with tools such as Google Analytics, Glassbox, Adobe Analytics
  • Able to explain the rationale behind analysis methods/technique employed to help arrive at decisions within a larger context.
  • Strong presentation and communication skills.
  • Understand the mission and goals of design and research, and is able to communicate this to product teams.
  • Proficient in a variety of user research techniques and reports.
  • Able to work effectively in a fast-moving environment, juggle multiple projects, and prioritize work.
  • Stay current on research trends and tools.
Preferred Qualifications

We also welcome candidates with:

  • Experience working with survey and user research tools such as UserZoom, Adobe Analytics, Glassbox, Qualtrics and Optimal Workshop
  • Working knowledge of design and user experience fundamentals such as visual design, accessibility and design systems.
  • Ability to interpret feature-centered business goals to a user-centered design approach
  • Fundamental understanding of agile methodology
  • Understanding of finance or experience working in financial services
About Our Company

Ameriprise India LLP has been providing client-based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work.

You'll also have plenty of opportunities to make your mark at the office and a difference in your community. If you're talented, driven, and want to work for a strong ethical company that cares, we encourage you to apply.

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