Operational Strategist

7 days ago

Kannur, Kerala, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Operations Director Job Description

This role is responsible for overseeing the daily operations of various teams, ensuring seamless execution and efficiency.

Key Responsibilities:

  • Team Leadership & Scheduling: Manage team pods, create rosters, capacity plans, and shift coverage to optimize performance.
  • Process Design & Enforcement: Develop, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
  • Pipeline Management: Monitor daily dashboards; identify bottlenecks and implement solutions to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Operations: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
  • Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; maintain zero-defect records.
  • Quality & Compliance: Conduct QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Provide daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Requirements:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.

Benefits:

  • Lead multi-team operations with clear ownership and impact.
  • Work directly with leadership; fast growth path.
  • Build scalable systems and playbooks for the next phase of expansion.

About This Role:

  • Onsite — Ahmedabad office.
  • Night Shift: 7:00 PM – 4:00 AM IST (Mon–Fri).

Join Our Team:

  • Must-have skills include program/project management, data-driven decision-making, and automation expertise.
  • Nice-to-have skills include salesforce familiarity, process improvement frameworks, and understanding of U.S. hiring terms & visas.
  • Salesforce familiarity, experience with e-signature and document workflows, and basic finance handoffs are nice-to-have skills.

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