Technical Leadership Role

1 week ago

Solapur, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 24,00,000

Job Title: Technical Customer Support Lead

About Job:

This role is designed for results-driven professionals who possess strong technical skills and excellent communication abilities. As a Technical Customer Support Lead, you will be responsible for managing multiple priorities in a fast-paced environment and collaborating with cross-functional teams to resolve complex issues.

Key Responsibilities:

  • Demonstrate self-motivation and proactivity, taking ownership of customer support processes and outcomes
  • Develop exceptional written and verbal communication skills to convey technical concepts clearly and professionally
  • Excel at organizing multiple priorities in a dynamic environment, ensuring seamless execution
  • Utilize analytical skills to identify trends and resolve complex issues, leveraging intermediate to advanced proficiency in Excel and experience working with large data sets
  • Skilled at identifying root causes and structuring logical data-backed recommendations for operational improvements
  • Dedicated to accuracy, quality, and data security, maintaining a high level of attention to detail
  • Comfortable working cross-functionally and across time zones with partial overlap with US business hours
  • Able to leverage technical systems APIs and SQL to drive effective solutions
  • Familiarity with support ticketing systems such as Jira Service Desk, reporting, and project configuration experience is a plus
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
  • Requires 5 to 7 years of experience in SaaS technical support, customer operations, or similar project-focused roles

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