Software Packaging Specialist

5 days ago

Coimbatore, Tamil Nadu, India beBeeApplication Full time ₹ 12,00,000 - ₹ 25,00,000
Job Description

We are seeking a skilled professional to support the preparation, testing, and release of software within customer environments. This involves incident resolution, request fulfillment, and contributing to business-as-usual (BAU) support of Endpoint environments.

This is an exciting opportunity to work with a global ICT Services company. With 135 years of history and 4000 employees across 22 countries, we offer a unique portfolio of integrated ICT services.

  • Ensure the right packaging approach is used for each application.
  • Execute application packaging process steps within service-level agreement (SLA) limits, including intake, packaging, technical testing, documentation, deployment, maintenance, and resolving incidents related to packages.
  • Liaise with change management, customers, application owners, and vendors as needed.
  • Manage and support customer environments built with Windows client operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral, and Microsoft Intune product family.
  • Respond to and resolve assigned incidents, implementing requests and changes while ensuring appropriate actions are taken to avoid SLA breaches or unforeseen business impacts.

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