Software Support Specialist
1 day ago
Job Description:
">- The role of the technical support specialist involves providing assistance to users and creating instructions for internal use on our software system.
- We are looking for an individual who is able to analyze complex issues and provide effective solutions.
Responsibilities & Duties:
">- Preparing detailed articles on software features for clients
- Creating comprehensive instruction manuals for internal use
- Designing and implementing systems, as well as creating guides for both internal and external stakeholders
- Assisting in preparing details for developing new features
- Liaising with different teams concerning product development or project details
- Handling ad hoc assignments as required
Requirements:
">- Degree in Finance, Accounting, Management, or Business Administration
- 1 year of software/product related experience (preferred)
- Analytical skills with great attention to detail
- Good command of written and spoken English
- Excellent report writing and research skills
- Good interpersonal, communication, and analytical skills
- Independent, self-motivated, responsible, and diligent
- Passion for software products and researching newest technology
- Able to work independently and meet deadlines
- Excellent skills in Excel & Word
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