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Chief IT Service Catalog Architect
2 weeks ago
Job Summary
We are seeking a highly skilled IT Service Management professional to drive the development and enhancement of our IT Service Catalog.
Key Responsibilities:
- Develop and maintain a robust IT Service Catalog that meets business needs and enhances user experience, automation, and efficiency.
- Collaborate with stakeholders to understand service requirements and optimize catalog offerings.
- Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks.
- Design, implement, and enhance Service Catalog solutions in ServiceNow.
Required Skills and Qualifications:
- 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management.
- Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred).
- Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management.
- Functional expertise in IT Service Design, Workflow Automation, and Process Optimization.
- Proven ability to define catalog structures, SLAs, workflows, and automation solutions.
- Experience in consulting, stakeholder management, and business process reengineering.
- Strong understanding of enterprise IT landscapes, integrations, and self-service enablement.
- Excellent analytical, communication, and leadership skills.
Benefits:
As a key member of our team, you will have the opportunity to make a significant impact on our IT Service Catalog and contribute to the success of our organization.
Others:
Please submit your resume and a cover letter outlining your relevant experience and qualifications for this position.
