
Background Verification Team Lead Position
3 days ago
We are seeking an experienced and proactive individual to manage a team of executives handling Background Verification (BGV) processes. This includes employment, education, and address verifications.
Key Responsibilities:- Lead, motivate and supervise a team of BGV call centre executives to ensure optimal performance and productivity.
- Monitor live and recorded calls to guarantee quality, accuracy and adherence to client-specific and internal standards.
- Oversee the timely closure of verification cases while ensuring adherence to defined Turnaround Times (TATs).
- Provide ongoing coaching, feedback and performance evaluations to enhance individual and team performance.
- Effectively handle escalations and coordinate with internal departments such as Quality Assurance, Client Servicing, and Human Resources.
- Ensure strict adherence to data privacy, confidentiality and security protocols to safeguard sensitive information.
- Conduct regular training sessions to keep the team updated on process changes and compliance requirements.
- Degree in any discipline.
- At least 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the Business Process Outsourcing (BPO) industry.
- Strong verbal and written communication skills to effectively interact with clients and team members.
- Proficiency in Microsoft Excel and call monitoring tools to streamline operations and improve efficiency.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
- A dynamic and supportive work environment that fosters growth and development.
- Ongoing training and professional development opportunities to enhance skills and knowledge.
- A competitive compensation package that rewards performance and dedication.
This is an exciting opportunity for an experienced and motivated individual to lead a team of professionals and contribute to the success of our organization.
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