Cloud Infrastructure Engineer
2 weeks ago
The Cloud Infrastructure Engineer is responsible for maintaining and optimizing cloud computing systems. This includes the entire life cycle of a company's cloud infrastructure and management of Cloud resources/assets, from strategy to implementation. The ideal candidate must be able to lend technical assistance for cloud resources and infra to 500+ in-person and remote users quickly and gracefully. The candidate should also be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality.
Key Responsibilities
Implement, administer, and support cloud infrastructure solutions including Virtual Machines, cloud services, SSL Certificates (Single, Multiple, and Wildcard), and endpoint-based management solution
Implement, administer, and support Virtual Network Manager and virtual network configurations
Provides prompt professional remote support in a fast-paced environment
Responds quickly to support requests and manages these requests in the Help Desk ticketing system (Jira Service Manager)
Collaborate with internal Application Development team to implement consistent development and Production environment leveraging DevOps best practices
Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate the possibility of reoccurrences
Assist in the creation and expansion of internal IT knowledgebase documentation
Required to collaborate with team leads to build and uphold project plans, ensuring the infrastructure team's objectives are met
Accountable for planning and scheduling work in a way that optimizes productivity and minimizes stress
Required to demonstrate excellent time management skills, ensuring timely completion of tasks without compromising quality
Competent in leading and advising both the team and subordinates
Commitment to focus on the team's accomplishments
Provide mentoring and training to junior support staff
Provides support coverage during non-business hours if necessary (agreed with manager) to ensure progress toward resolution
Requirements
5+ years' experience working with Cloud technologies (Microsoft) required
Prior IT help desk or similar cloud support experience is required
Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, Gateways, DNS, IP, CDN)
Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
Experience supporting both Windows and Mac software environments
Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, are desired
Experience with Active Directory / Office365 / Azure AD /Entra management required
Ability to troubleshoot and resolve issues related to Azure environments is required
Experience with virtualization solutions including Microsoft Hyper-V or VMware vSphere/vCenter
Desire to learn about other cloud environments (AWS, GCP, OCS)
Exceptional verbal and written communication skills are required
Education
Bachelor's Degree in Computer Science strongly preferred
Technical desired certification (eg A+, Network+, MCSA, GISF) recommended
Additional Skills
Experience automating common administration tasks with PowerShell
Application packaging and distribution
Experience with Microsoft E3/E5 capabilities
Experience with Azure DevOps
Knowledge of ITIL service management principles
Benefits and Perks at Rightpoint
30 Paid leaves
Public Holidays
Casual and open office environment
Flexible Work Schedule
Family medical insurance
Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
Continuous Training, Certifications, and Learning Opportunities
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