Cloud Infrastructure Systems Engineer

3 weeks ago

Jaipur, Rajasthan, India Rightpoint Full time

Job Summary

The Senior System Administrator - Cloud Computing is a critical role at Rightpoint, responsible for maintaining and optimizing cloud computing systems. This IT professional will be responsible for the entire life cycle of a company's cloud infrastructure and management of Cloud resources/assets, from strategy to implementation.

Key Responsibilities

  • Implement, administer, and support cloud infrastructure solutions, including Virtual Machines, cloud services, SSL Certificates, and endpoint-based management solutions.
  • Implement, administer, and support Virtual Network Manager and virtual network configurations.
  • Provide prompt professional remote support in a fast-paced environment, responding quickly to support requests and managing these requests in the Help Desk ticketing system (Jira Service Manager).
  • Collaborate with the internal Application Development team to implement consistent development and production environment leveraging DevOps best practices.
  • Identify recurring problems, work with the team to identify the root cause, and plan and execute the necessary steps to eliminate the possibility of reoccurrences.
  • Assist in the creation and expansion of internal IT knowledgebase documentation.
  • Required to collaborate with team leads to build and uphold project plans, ensuring the infrastructure team's objectives are met.
  • Accountable for planning and scheduling work in a way that optimizes productivity and minimizes stress.
  • Required to demonstrate excellent time management skills, ensuring timely completion of tasks without compromising quality.
  • Competent in leading and advising both the team and subordinates.
  • Commitment to focus on the team's accomplishments.
  • Provide mentoring and training to junior support staff.
  • Provides support coverage during non-business hours if necessary (agreed with manager) to ensure progress toward resolution.

Requirements

  • 5+ years' experience working with Cloud technologies (Microsoft) required.
  • Prior IT help desk or similar cloud support experience is required.
  • Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, Gateways, DNS, IP, CDN) required.
  • Hands-on knowledge of network security and compliance is preferred (encryption, security audit).
  • Experience supporting both Windows and Mac software environments required.
  • Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams) desired.
  • Experience with Active Directory / Office365 / Azure AD /Entra management required.
  • Ability to troubleshoot and resolve issues related to Azure environments required.
  • Experience with virtualization solutions including Microsoft Hyper-V or VMware vSphere/vCenter.
  • Desire to learn about other cloud environments (AWS, GCP, OCS).
  • Exceptional verbal and written communication skills required.

Education

  • Bachelor's Degree in Computer Science strongly preferred.
  • Technical desired certification (e.g. A+, Network+, MCSA, GISF) recommended.

Benefits and Perks at Rightpoint

  • 30 Paid leaves.
  • Public Holidays.
  • Casual and open office environment.
  • Flexible Work Schedule.
  • Family medical insurance.
  • Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
  • Continuous Training, Certifications, and Learning Opportunities.

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