Post-Sales Resolution Expert
1 week ago
Are you passionate about delivering exceptional customer support and experience? Do you have a keen eye for detail and a knack for resolving complex technical issues? If so, we're looking for a skilled Post-Sales Resolution Expert to join our sales & engineering team at Check Point Software Technologies.
In this critical role, you'll be responsible for facilitating post-sales cases, managing escalations, and ensuring effective communication to drive customer satisfaction and service excellence. Your impact will be measured across several key areas:
- Customer Satisfaction & Retention
- Operational Efficiency
- Product & Engineering Improvement
- Business Continuity & Risk Mitigation
- Innovation & Process Optimization
- Revenue Protection & Growth
To succeed in this position, you'll need a Bachelor's degree in a relevant field or equivalent experience, with minimum 4 years in a technical support or customer service role. You should also possess strong analytical and problem-solving abilities, proficiency in English communication, and hands-on experience in implementing and driving projects in Check Point's technology.
This role offers numerous benefits, including exposure to cutting-edge technology, cross-team collaboration, and hands-on experience solving real-world technical challenges. If you're a self-starter with a passion for delivering exceptional results, this is an excellent opportunity to grow in a dynamic environment.
Key Responsibilities:
- Case Facilitation: Actively manage post-sales support cases, ensuring timely and effective resolution.
- Escalation Management: Identify and escalate cases that are not progressing, collaborating with relevant teams to address issues swiftly.
- Status Review: Conduct regular reviews of case statuses to identify bottlenecks and showstoppers, implementing strategies for resolution.
- Service Partner Collaboration: Engage with service partners to assess performance, identify gaps, and develop areas for improvement.
- Reporting: Maintain clear documentation of case progress and outcomes, providing regular updates to management and stakeholders.
- Customer Communication: Serve as a point of contact for customers, ensuring their concerns are addressed and expectations are met.
- Continuous Improvement: Proactively identify opportunities for enhancing post-sales processes and customer service practices.
About Check Point Software Technologies:
We're a pioneering provider of industry-leading security solutions that redefine the security landscape. Our mission is to continually develop innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.
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