Expand Your Career as a Customer Service Professional

6 days ago


Tiruchi, Tamil Nadu, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

About our organization, we focus on health and wellness products.

We offer a unique opportunity to work with experienced professionals who bring expertise from multinational companies and startups.

We are looking for a dedicated candidate to help us scale our business.

As a Customer Service Representative, your key responsibilities will include:

  • Handling customer inquiries and resolving concerns through various communication channels.
  • Maintaining in-depth knowledge of our products and services.
  • Troubleshooting customer complaints related to product quality, delivery, returns, exchanges, and refunds.
  • Assisting customers with order management, including placing, tracking, modifying, or canceling orders.
  • Gathering customer feedback and reporting common issues to improve the customer experience and product offerings.
  • Collaborating with other departments to ensure a seamless customer journey.
  • Documenting customer interactions, feedback, and resolutions in our CRM system.

The ideal candidate will have:

  • Experience in communicating with customers and resolving their concerns.
  • Proficiency in using tools like Excel.
  • 2+ years of experience in customer support, preferably in a fast-growing business environment.
  • Excellent written and verbal communication skills in English.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.

This is an exciting opportunity to be part of our team and contribute to our growth.



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