Digital Workplace Enablement Director

1 week ago

Kollam, Kerala, India beBeeLeader Full time ₹ 18,72,000 - ₹ 30,24,000

Seeking an experienced Senior Leader to drive digital transformation and modern workplace enablement across a global enterprise.

This is a strategic position requiring deep technical expertise, strong leadership skills, and a customer-centric mindset. The ideal candidate will champion productivity, mobility, and collaboration across the workforce, driving operational excellence and innovation.

Key Responsibilities:

  • Develop and execute a long-term roadmap for modern workplace technologies, including endpoint automation, self-service portals, and AI-driven support solutions.
  • Lead and mentor a global team of IT professionals, fostering a culture of accountability, innovation, and excellence.
  • Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure and compliant end user environment.
  • Manage large-scale hardware/software refresh cycles, licensing compliance, procurement, and vendor relationships.
  • Define and track SLAs, KPIs, and user satisfaction metrics; use data insights to improve operational performance and strategic decisions.

Requirements:

  • 15-20 years of progressive IT experience, with at least 8+ years in a leadership role managing end user services in a large, complex organization.
  • Bachelor's degree in information technology, Computer Science, or related field; Master's degree or MBA is a strong plus.
  • ITIL V4 Intermediate certification.
  • Microsoft 365 Certified: Endpoint Administrator Associate.
  • Microsoft Certified: Azure Fundamentals.

Desirable Skills:

  • Strategic thinking with strong execution and delivery focus.
  • Exceptional leadership and team development skills.
  • Excellent communication, presentation, and executive stakeholder engagement.
  • Strong analytical and operational problem-solving abilities.

Experience:

  • In-depth experience with Microsoft 365, Windows, MacOS, Intune, Endpoint management system, endpoint security solutions & experience with End User solutions preferred.
  • Proven experience managing global teams, distributed environments, and hybrid (remote/onsite) user bases.
  • A strong track record in IT operations, digital transformation, vendor management, and employee experience is essential.
  • Demonstrated experience driving enterprise-wide service improvements, technology modernization, and digital workplace strategies.

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