Strategic Insights Analyst – Healthcare Solutions
2 days ago
About Evernorth Health Services
We create pharmacy, care, and benefits solutions to improve health and vitality.
Our organization offers actionable insights that help reduce health costs, improve outcomes, and measure business performance.
The Strategic Insights Analyst will conduct analysis to assist operational leaders in answering business questions, identifying areas of improvement, measuring success, and explaining events using retrospective analysis.
Key Responsibilities:
- Work consultatively with stakeholders to identify analytical needs and recommend solutions and methodologies
- Develop call categories leveraging speech analytics tools
- Use operational, survey, voice analytics, and other data sources to uncover opportunities for efficiency and/or customer experience improvement
- Extract, merge, and clean data with expert-level skills
- Compile analytical results that identify, quantify, and prioritize opportunities
- Apply experimental design principles to the evaluation of pilots
- Exercise creativity, foresight, and judgment in conceiving, planning, and delivering results
- Provide consultative research input into the development of dashboards and business tools
Requirements:
- Bachelor's degree in a quantitative field preferred
- 5+ years of professional experience in healthcare analytics or a related field
- Strong skills in statistical analysis, root cause analysis
- Self-motivated with strong leadership qualities, including a strong customer focus, managing stakeholder expectations, and influencing decision-making
- Strong verbal/written communication skills
- Expert level ability to mine and summarize data from large datasets using MS SQL Server, Oracle
- Proficiency with statistical analysis tools or programming languages; i.e., SAS, SPSS, Alteryx, Python, Jupyter Notebook, R
- Effective user of BI, Tableau, and MS Office software, specifically Excel, Access, PowerPoint
$140,000 - $160,000 per year
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