IT Support Specialist

1 week ago

OverseasInternationalEU, India Spaark Overseas Full time
Job Summary

We are seeking an experienced IT support specialist to join our international team. This role involves providing first-line IT support for software and hardware issues, addressing queries in person, via phone, or through remote support.

About the Job

The successful candidate will be responsible for recording, qualifying, prioritizing, classifying, and resolving IT incidents and service requests from colleagues worldwide.

Create, manage, and administer user accounts, ensuring appropriate authorizations and access levels. Document standard solutions and processes in the IT knowledge base to facilitate efficient troubleshooting and knowledge sharing.

Collaborate with IT teams on internationalization and standardization projects, acting as a liaison to promote efficient processes. Contribute ideas and participate in initiatives to enhance IT support processes and drive continuous improvement.

The ideal candidate will have proficiency in Windows and macOS environments, including installation, configuration, and troubleshooting. Expertise in standard office productivity suites (e.g., Microsoft Office 365, Google Workspace), email systems, and remote access tools is essential.

Understanding of basic networking concepts, including TCP/IP, DNS, and network protocols. Experience with ticketing systems and help desk software (e.g., Zendesk, Freshdesk). Knowledge of scripting languages (e.g., PowerShell, Bash) for automating tasks and creating custom solutions.

Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-based services is a plus. The successful candidate will have 3-10 years of experience in IT support or a related field.

Requirements
  • Strong technical aptitude and problem-solving skills
  • Excellent communication and interpersonal skills
  • Customer-oriented mindset with a focus on delivering exceptional support
  • Fluency in German and English
Benefits
  • PR opportunity after 5 years
  • Blue card available after 6 months of deployment
  • Dependent VISA for wife and kids
  • Accommodation and food support by employer
  • Many future securing schemes by employer
  • 30 days paid leaves by employer
  • 5 days, 8 hours per day
Estimated Salary

$65,000 - $85,000 per annum

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