Corporate Banking Operations Specialist

1 day ago


Mumbai, Maharashtra, India DBS Bank Full time

About the Role

We are seeking a highly skilled Corporate Banking Operations Specialist to join our team in India. As a key member of our operations team, you will be responsible for delivering superior service experience to our clients.

Key Responsibilities

  • Custodian of delivery of best-in-class service experience to clients
  • Responsible for managing face-to-face interactions with walk-in customers and initiating telephonic interactions with key stakeholders
  • Monitor day-to-day processing and delivery of cash and trade products to meet service standards
  • Ensure customer transactions are processed as per laid-down operating procedures and TATs
  • Maximize customer satisfaction and retention by maintaining top-of-the-class service standards
  • Maintain high-level knowledge across cash management products, trade products, and other relevant modules
  • Collaborate closely with relationship managers, regional managers, and large business relationship managers
  • Provide permanent support for all customer engagement activities
  • Optimize costs for the bank
  • Ensure customer concerns and complaints are resolved within committed timelines
  • Comply with internal process and compliance guidelines
  • Report suspicious transactions to senior management
  • Identify training needs and communicate them to the central team

Requirements

  • Minimum 5 years of customer service experience in banking or financial services industry
  • Prior experience in banking and financial services is preferred

Compensation and Benefits

We offer a competitive salary of ₹1,200,000 - ₹1,500,000 per annum, based on experience, along with attractive benefits and opportunities for growth and development.



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