Corporate Banking Operations Specialist
1 day ago
About the Role
We are seeking a highly skilled Corporate Banking Operations Specialist to join our team in India. As a key member of our operations team, you will be responsible for delivering superior service experience to our clients.
Key Responsibilities
- Custodian of delivery of best-in-class service experience to clients
- Responsible for managing face-to-face interactions with walk-in customers and initiating telephonic interactions with key stakeholders
- Monitor day-to-day processing and delivery of cash and trade products to meet service standards
- Ensure customer transactions are processed as per laid-down operating procedures and TATs
- Maximize customer satisfaction and retention by maintaining top-of-the-class service standards
- Maintain high-level knowledge across cash management products, trade products, and other relevant modules
- Collaborate closely with relationship managers, regional managers, and large business relationship managers
- Provide permanent support for all customer engagement activities
- Optimize costs for the bank
- Ensure customer concerns and complaints are resolved within committed timelines
- Comply with internal process and compliance guidelines
- Report suspicious transactions to senior management
- Identify training needs and communicate them to the central team
Requirements
- Minimum 5 years of customer service experience in banking or financial services industry
- Prior experience in banking and financial services is preferred
Compensation and Benefits
We offer a competitive salary of ₹1,200,000 - ₹1,500,000 per annum, based on experience, along with attractive benefits and opportunities for growth and development.
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