Program Manager II Lead
6 days ago
Amazon is seeking a highly motivated and experienced Program Manager II to lead the shipper experience charter for its Amazon Shipping team.
Key Responsibilities:- Develop and execute a comprehensive strategy to drive shipper experience enhancement, ensuring stakeholder buy-in and planning headcount requirements to support initiatives.
- Collaborate across functions to implement solutions that enhance shipper experience, providing leadership visibility to performance metrics and streamlining monthly and quarterly reviews.
- Design and implement shipper support processes and SOPs to ensure faster resolution, enhanced quality of resolution, and enhanced agent experience and productivity.
- Benchmark with ICs and create a shipper central support and tracking experience strategy and roadmap.
- Perform data analysis to generate actionable insights and identify areas for improvement to reduce contact per shipment.
- Provide visibility to key recipient contact metrics and analytical insights to leadership via regular reviews and dashboards.
- Develop a GTM strategy for feature launches and work with WW and IN product teams to ensure launch to adoption and improve shipper experience.
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Bachelor's degree.
- Advanced knowledge of Excel and SQL.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management and dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
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Program Manager II
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Program Manager II
6 days ago
Bengaluru, Karnataka, India ATSPL - Karnataka Full timeJob Title: Program Manager IIAmazon is seeking a highly motivated and experienced Program Manager II to lead the shipper experience charter for its Amazon Shipping team.Key Responsibilities:Develop and execute a comprehensive strategy to drive shipper experience enhancement, ensuring stakeholder buy-in and planning headcount requirements to enable...
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Program Manager II
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