Program Manager II Lead

6 days ago


Bengaluru, Karnataka, India ATSPL - Karnataka Full time
Job Title: Program Manager II

Amazon is seeking a highly motivated and experienced Program Manager II to lead the shipper experience charter for its Amazon Shipping team.

Key Responsibilities:
  1. Develop and execute a comprehensive strategy to drive shipper experience enhancement, ensuring stakeholder buy-in and planning headcount requirements to support initiatives.
  2. Collaborate across functions to implement solutions that enhance shipper experience, providing leadership visibility to performance metrics and streamlining monthly and quarterly reviews.
  3. Design and implement shipper support processes and SOPs to ensure faster resolution, enhanced quality of resolution, and enhanced agent experience and productivity.
  4. Benchmark with ICs and create a shipper central support and tracking experience strategy and roadmap.
  5. Perform data analysis to generate actionable insights and identify areas for improvement to reduce contact per shipment.
  6. Provide visibility to key recipient contact metrics and analytical insights to leadership via regular reviews and dashboards.
  7. Develop a GTM strategy for feature launches and work with WW and IN product teams to ensure launch to adoption and improve shipper experience.
Basic Qualifications:
  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Bachelor's degree.
  • Advanced knowledge of Excel and SQL.
Preferred Qualifications:
  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
  • 3+ years of driving process improvements experience.
  • Experience in stakeholder management and dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.

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