Airport Liaison Officer
1 month ago
Airport Representative Job Description
**Key Responsibilities:**
* Ensure seamless coordination between departments for efficient work flow.
* Maintain adherence to Human Resource policies among team members.
**Customer Service:**
* Welcome and escort hotel guests personally.
* Authorize courtesies for VIP guests.
**Financial Management:**
* Identify cost-effective resource utilization and educate the team on the same.
**Operational Tasks:**
* Maintain records of hotel arrivals and departures.
* Coordinate group arrivals and departures.
* Address questions related to room accommodations and rates.
* Maximize room revenue on low occupancy dates.
* Foster a positive working relationship with other company employees to gather business information about competitor hotels.
* Maintain close coordination with airline staff.
* Facilitate guest check-in and check-out at the airport.
* Present options and alternatives to unreserved guests and assist in making choices regarding available rooms and services.
**Personnel Development:**
* Possess self-confidence, motivation, drive, and tenacity.
* Enhance organizational performance.
**Additional Responsibilities:**
* Ensure cleanliness of all areas under the Front Office, including the lobby, corridors, main staircase, and drive-away.
* Assist other departments in case of emergencies.
**Occupational Health and Safety:**
* Safeguard health and safety in the workplace.
* Be prepared and responsible for any job assigned by management.
**Qualifications:**
* 1-3 years of experience in a similar role in a five-star luxury hotel or resort.
* Fluency in written and spoken English.
* Well-presented, outgoing, and friendly attitude.
* Ability to adapt to unpredictable events and be resourceful.
* Reliable and able to thrive in a busy environment.
* Well-planned, organized, and punctual.
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