Airport Liaison Officer

1 month ago


Mumbai, Maharashtra, India NOVOTEL Full time

Airport Representative Job Description

**Key Responsibilities:**

* Ensure seamless coordination between departments for efficient work flow.

* Maintain adherence to Human Resource policies among team members.

**Customer Service:**

* Welcome and escort hotel guests personally.

* Authorize courtesies for VIP guests.

**Financial Management:**

* Identify cost-effective resource utilization and educate the team on the same.

**Operational Tasks:**

* Maintain records of hotel arrivals and departures.

* Coordinate group arrivals and departures.

* Address questions related to room accommodations and rates.

* Maximize room revenue on low occupancy dates.

* Foster a positive working relationship with other company employees to gather business information about competitor hotels.

* Maintain close coordination with airline staff.

* Facilitate guest check-in and check-out at the airport.

* Present options and alternatives to unreserved guests and assist in making choices regarding available rooms and services.

**Personnel Development:**

* Possess self-confidence, motivation, drive, and tenacity.

* Enhance organizational performance.

**Additional Responsibilities:**

* Ensure cleanliness of all areas under the Front Office, including the lobby, corridors, main staircase, and drive-away.

* Assist other departments in case of emergencies.

**Occupational Health and Safety:**

* Safeguard health and safety in the workplace.

* Be prepared and responsible for any job assigned by management.

**Qualifications:**

* 1-3 years of experience in a similar role in a five-star luxury hotel or resort.

* Fluency in written and spoken English.

* Well-presented, outgoing, and friendly attitude.

* Ability to adapt to unpredictable events and be resourceful.

* Reliable and able to thrive in a busy environment.

* Well-planned, organized, and punctual.


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