Dedicated Customer Support Professional

5 days ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000
Customer Service Representative Opportunity

We are seeking a skilled professional to join our dynamic team as a Customer Service Representative.

This is a full-time on-site role that involves managing customer relationships, ensuring customer satisfaction, and providing accurate information and solutions.

  • Key Responsibilities:
  • • Attention to detail and proactive approach to problem-solving.
  • • Experience with campaign management and customer segmentation.
  • • Handle inbound and outbound calls, emails, and live chat from customers regarding products, services, and inquiries.
  • • Maintain a deep understanding of company products and services to provide accurate information and solutions.
  • • Ability to listen to customers and resolve issues efficiently while maintaining a calm and professional demeanor.
  • • Strong time management and multitasking abilities to manage multiple inquiries at once.
  • • Excellent verbal and written communication skills, with the ability to explain complex information in a clear and friendly manner.

Required Skills and Qualifications:

  • Analytical Skills and Customer Retention expertise.
  • Strong Communication Skills.
  • Customer Experience Enhancement capabilities.
  • Excellent interpersonal skills.
  • Ability to multitask and prioritize effectively.
  • Previous experience in customer relationship management is a plus.
  • Bachelor's degree in Business Administration or related field.

Benefits:

We believe in innovation, growth, and empowering our team to deliver exceptional results. If you're passionate about e-commerce and looking to make a significant impact, we'd love to hear from you.

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