Lead Management Specialist

3 days ago

Shimoga, Karnataka, India beBeeLeadManagement Full time ₹ 15,00,000 - ₹ 20,00,000

Career Opportunity

We are seeking a seasoned professional to join our team as a Lead Management Specialist. As a key member of our organization, you will be responsible for overseeing and optimizing our LeadSquared CRM system to drive customer engagement, retention, and revenue growth.

Key Responsibilities:
  • Manage and continuously improve LeadSquared CRM functionalities, including lead capture, nurturing, and automation workflows, to align with organizational objectives.
  • Ensure that customer and lead data remains accurate, updated, de-duplicated, and secure by implementing quality control measures across the CRM.
  • Establish efficient processes for capturing leads, tracking interactions, assigning leads using LeadSquared automation and scoring features, and nurturing them through the sales funnel.
  • Collaborate with sales, marketing, and support teams to align CRM campaigns, lead routing, and customer interaction strategies.
  • Train internal users on best practices for using LeadSquared and offer ongoing troubleshooting and support to ensure full platform adoption.
  • Monitor CRM KPIs like lead conversion, retention rates, email open rates, and customer lifetime value, turning CRM data into actionable insights and reports for leadership.
Requirements:
  • Bachelor's degree in marketing, business, IT, or related field.
  • 2-4+ years of experience managing CRMs or sales operations; experience with LeadSquared is a strong advantage.
  • Proficiency in CRM platforms and workflow automation; familiarity with LeadSquared is highly preferred.
  • Strong analytical and data-driven decision-making ability.
  • Excellent communication, training, and cross-team collaboration skills.
  • Detail-oriented, organized, and process-driven with the ability to manage multiple initiatives in a fast-paced environment.

This is a challenging yet rewarding opportunity for an experienced professional looking to make a meaningful impact in a dynamic organization.

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