Front Desk Operations Manager
1 day ago
The ideal candidate for this role is an experienced professional who has worked in a front desk capacity within 4/5 star hotels, possessing the ability to provide exceptional customer service and administrative support at the front desk.
- Responsibilities include day-to-day operations management, handling check-ins/outs, billing, answering phone calls, emails, and responding to inquiries.
- Ensure seamless Front Desk functions without errors, identifying lapses and rectifying them promptly.
- Administer front office functions on a daily basis, implementing continuous improvement initiatives.
- Fulfill duty requirements as needed in case of absence or peak workload.
- Monitor and oversee all guest services, ensuring timely resolution of issues.
- Identify critical guests, VIP arrivals, meet and greet, and attend to their needs as necessary.
- Provide accurate information regarding short-term/long-term stays and respond to inquiries efficiently.
- Utilize excellent verbal/written communication skills, drafting professional emails and documents as required.
- Exhibit hospitality attitude and aptitude, with strong customer-centric focus and effective communication skills.
- Display thorough organizational and supervisory skills, fostering a natural team environment.
Requirements:
- Graduate/postgraduate degree in hotel management preferred.
- Minimum 3-4 years of experience in a similar role within 4/5 star hotels.
This role offers a unique opportunity to excel in front desk operations, delivering exceptional customer experiences and driving business success.
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