Front Office Manager

19 hours ago

Tirupati, Andhra Pradesh, India beBeeFacilities Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

This role is responsible for managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning.

The Front Desk Executive will serve as the first point of contact for students, visiting faculty, and guests at the institute. This individual will be responsible for maintaining visitor records, appointment schedules, and check-in/check-out logs.

  • Key Responsibilities:
  • Front Desk & Guest Relations
  • Provide professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support
  • Act as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities and services.
  • Visiting Faculty & Guest Accommodation
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms are well-prepared, clean, and meet hospitality standards.
  • Property & Facility Management (Building B – Hostel & Guest Accommodation)
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Administrative Support
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.

Qualifications and Experience:

  • Graduate in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.
Structure of the Job Description

This job description is structured into five main sections: Front Desk & Guest Relations, Student Communication & Support, Visiting Faculty & Guest Accommodation, Property & Facility Management, and Administrative Support. Each section outlines key responsibilities and requirements for the role.

This job description aims to provide a clear understanding of the role's expectations, responsibilities, and qualifications. It ensures that candidates have a comprehensive understanding of the position and its requirements.

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