Remote IT Infrastructure Specialist

1 week ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Remote IT Infrastructure Specialist

We are seeking an experienced professional to provide end-to-end technical support for desktops, laptops, applications, and IT infrastructure in a remote environment.

This role requires excellent troubleshooting skills, proactive monitoring, and a customer-first approach to ensure seamless IT operations.

Key Responsibilities:

  • Provide remote support for desktops, laptops, peripherals, and enterprise applications.
  • Troubleshoot and resolve incidents related to OS (Windows/Mac/Linux), hardware, network connectivity, and software applications.
  • Manage installation, configuration, and upgrades of systems, applications, and security patches.
  • Handle ticketing systems and ensure SLA adherence.
  • Support Active Directory, user account management, and group policies.
  • Provide remote assistance for VPN, Outlook, Teams, Zoom, and collaboration tools.
  • Monitor IT assets, maintain inventory, and coordinate with vendors for escalations.
  • Document troubleshooting procedures and create knowledge base articles for common issues.
  • Collaborate with cross-functional teams to improve IT support processes.
  • Ensure compliance with IT security standards and data protection policies.

Required Skills & Experience:

  • Proven experience in desktop/IT support (remote/global setup preferred).
  • Strong knowledge of Windows, macOS, and Linux environments.
  • Experience with Office 365, Exchange, and collaboration tools.
  • Hands-on experience with Active Directory, DNS/DHCP, VPN, and network troubleshooting.
  • Familiarity with ITSM tools like ServiceNow, Jira, or ManageEngine.
  • Knowledge of endpoint security, antivirus, and data protection measures.
  • Excellent problem-solving and communication skills.
  • Ability to work independently in a remote setup with minimal supervision.

Good to Have:

  • ITIL Foundation certification.
  • CompTIA A+/N+, Microsoft, or other relevant certifications.
  • Exposure to cloud environments.
  • Experience supporting remote global teams across time zones.

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