Customer Experience Strategist

1 week ago

Bellary, Karnataka, India beBeeData Full time ₹ 30,00,000 - ₹ 50,00,000

Job Opportunity:

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We are seeking a talented professional to fill the position of Customer Insights Associate. In this role, you will be responsible for driving customer experience by analyzing data and providing actionable insights to internal teams.

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The ideal candidate will have a strong analytical mindset with problem-solving ability, excellent communication skills, and a customer-first mindset.

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Key Responsibilities:

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  • Develop and maintain key performance indicators (KPIs) to track business trends.\
  • Analyze customer data to identify patterns, gaps, and opportunities.\
  • Engage with customers directly through calls to capture feedback and understand their pain points.\
  • Provide actionable insights to internal teams to enhance overall customer satisfaction.\
  • Collaborate with cross-functional teams to ensure data accuracy and consistency.\
  • Maintain accurate records and reports to support business decisions.\
  • Identify areas for process improvements and implement changes as needed.\
  • Stay up-to-date with industry trends and best practices in data analysis.\
  • Develop and deliver presentations to share insights and recommendations with stakeholders.\
  • Foster a culture of continuous learning and improvement within the team.\
  • Other duties as assigned.\
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Requirements:

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  • A minimum of 6 months of experience in data analysis or a related field.\
  • Strong analytical skills with attention to detail and accuracy.\
  • Excellent communication and interpersonal skills.\
  • Proficiency in Excel (basic to advanced).\
  • Able to work effectively in a fast-paced environment.\
  • Proven ability to analyze complex data sets and draw meaningful conclusions.\
  • A customer-centric approach to work with a focus on delivering exceptional results.\
  • Able to adapt to changing priorities and deadlines.\
  • Able to work independently with minimal supervision.\
  • Able to collaborate effectively with cross-functional teams.\
  • Able to communicate complex ideas in a clear and concise manner.\
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Benefits:

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This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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If you are a motivated and detail-oriented individual with a passion for data analysis, we encourage you to apply for this exciting opportunity.

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