Crew Control and Logistics Coordinator

3 weeks ago


Gurgaon, Haryana, India IndiGo Full time

Key Responsibilities:

As a Crew Control and Logistics Coordinator at IndiGo, you will be responsible for ensuring the accuracy of hotel bills and ground transportation charges. You will also monitor relevant modules in Crew systems to ensure travel bookings are cancelled or changed immediately as per the latest roster information.

Additional Responsibilities:

You will be responsible for updating Crew Control at all times in reference to any critical hotel situations and transportation issues. You will also ensure the availability of hotel rooms to each crew member on a daily basis upon arrival to a layover city.

Requirements:

You will be required to procure hotel rooms and crew transportation requirements based on daily operational needs. You will also need to train as per requirements to stay abreast of the skills required for the job.

Collaboration:

You will work closely with the Admin department for the resolution of challenges in hotel and transportation. You will also need to address and respond to any hotel/transport issues submitted to the department via email or surveys in a timely manner.

Continuous Improvement:

You will be responsible for exploring new functionalities in crew software that may be helpful in reducing workload on the desk and improving working efficiency. You will also need to ensure you are up to date with company policies and changes.

Coordination:

You will close co-ordination of the Crew Logistics staff with Crew Control to avoid lapses and miss outs of crew transportation and accommodation. You will also provide suggestions on policies and procedures for smooth working of the desk.



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