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Chief Application Systems Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Application Support Engineer

We are seeking an experienced Application Support Engineer to join our team. In this role, you will be responsible for providing technical support to internal and external clients, troubleshooting system-related problems, and maintaining documentation.

Key Responsibilities:

  • Respond to user problems and questions regarding application functionality and operations
  • Troubleshoot system-related problems and coordinate with relevant System Administrators
  • Produce and maintain various reports and queries as required
  • Provide internal and external client support for tools and applications
  • Analyze, develop, and maintain documentation, including FAQs, Knowledge Base articles, and Standard Operating Procedure (SOP)
  • Configure and manage environments, including allocation of VMs, storage, and memory
  • Troubleshoot performance and stability issues within live environments

Requirements:

  • Bachelor's degree in Computer Science or equivalent preferred
  • Administrative experience supporting Relativity and Nuix
  • 3+ years of experience supporting .NET Applications preferred
  • Excellent communication and interpersonal skills
  • Prior scripting experience using PowerShell or Python a plus
  • Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools
  • Ability to read source code, log files, and correlate errors reported in logs with source code
  • Ability to profile and monitor network, disk, SQL Server, and other infrastructure components