Network Operations Center Specialist

2 weeks ago

Cochin, Kerala, India beBeeNoc Full time ₹ 6,00,000 - ₹ 10,00,000

We are seeking a seasoned NOC Engineer - A2P Messaging to join our team. The ideal candidate will have a strong background in network operations, messaging solutions, and technical support.

The role requires monitoring and maintaining network operations, managing and troubleshooting technical issues, ensuring network security, and providing timely support to clients. This is a full-time, remote position that involves proactive network maintenance, immediate issue resolution, and supporting enterprise-level communication and messaging solutions.

  • Location: Remote
  • Experience: 1-3 Years
  • Qualifications: Bachelor's degree in Computer Science or related field

The preferred area of expertise includes SMSC, SMPP, A2P Messaging, and experience with Horizen messaging platform would be beneficial. Key responsibilities include providing 24X7X365 NOC Support for VAS-related issues, managing day-to-day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting, New clients interconnect and interconnection testing.

  • Ability to prioritize network alarms and incidents to fulfill KPI commitments.
  • Monitoring Disk Space, log files, Dumps/logs purging, application up-time
  • Capacity management and reporting in case of possible breach of capacity
  • Answer customer emails/calls and provide timely & high level of service
  • Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events
  • Head to Head testing/configuration with clients
  • Identify opportunities to improve processes and sponsor introducing system changes to improve efficiency
  • Management reporting as per requirement
  • Maintain a good understanding of all NOC processes and implement them appropriately

Technical/Functional Skills Required:

  • Bachelor's degree in Computer Science or related field
  • Minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols.
  • Minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis.
  • Experience in working at a leading A2P operator would be an advantage
  • Experience in deploying, managing, and troubleshooting network infrastructures

Key Skills:

  • Excellent troubleshooting skills
  • Ability to work flexible hours
  • Good written and verbal communication skills
  • Advanced project management skills
  • Ability to work well under pressure
  • Team player with strong interpersonal skills
  • Fluency in English

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