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Technical Telephony Solutions Specialist

2 weeks ago


Thāne, Maharashtra, India beBeeTelephony Full time ₹ 15,00,000 - ₹ 25,00,000

We are seeking an experienced Telephony Solutions Specialist to join our team.

As a Telephony Solutions Specialist, you will be responsible for designing, developing, and deploying telephony systems and technologies across the enterprise.

  • Oriented towards optimizing IVR, ACD & Dialer systems, processes and staff using high-tech methodologies.

Key Responsibilities:

  1. Design, development, deployment and management of Telephony, Call Center & AI technologies.
  2. Expertise in Contact Center technologies including Twilio Flex, Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, BrightPattern, and WFM systems.

Skill Requirements:

  • Mandatory skills: Cloud platform expertise, ReactJS, HTML/CSS, Applications Development, and AI.
  • Desirable skills: Cisco, CVP Call Studio/ICM Scripting, SQL, Python, and CUCM.

Benefits:

As a Telephony Solutions Specialist, you will have opportunities to work on complex projects, develop your technical skills, and contribute to the success of our organization.

We offer a dynamic and challenging work environment, competitive compensation, and opportunities for career growth and professional development.