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Technical Telephony Solutions Specialist
2 weeks ago
We are seeking an experienced Telephony Solutions Specialist to join our team.
As a Telephony Solutions Specialist, you will be responsible for designing, developing, and deploying telephony systems and technologies across the enterprise.
- Oriented towards optimizing IVR, ACD & Dialer systems, processes and staff using high-tech methodologies.
Key Responsibilities:
- Design, development, deployment and management of Telephony, Call Center & AI technologies.
- Expertise in Contact Center technologies including Twilio Flex, Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, BrightPattern, and WFM systems.
Skill Requirements:
- Mandatory skills: Cloud platform expertise, ReactJS, HTML/CSS, Applications Development, and AI.
- Desirable skills: Cisco, CVP Call Studio/ICM Scripting, SQL, Python, and CUCM.
Benefits:
As a Telephony Solutions Specialist, you will have opportunities to work on complex projects, develop your technical skills, and contribute to the success of our organization.
We offer a dynamic and challenging work environment, competitive compensation, and opportunities for career growth and professional development.