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Travel Operations Expert

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Job Title:

Travel Operations Specialist

Job Description:

We are seeking experienced professionals to act as liaisons between our company and its current and potential customers.

The successful candidate will be able to take ownership of effectively catering to the travel requirements of clients, aiming to improve their travel experience.

Key Responsibilities:
  • Manage bookings for domestic and international flights and rail services.
  • Provide information on products and services including visa, forex, health regulations and insurance.
  • Handle refunds and cancellations of domestic and international air tickets.
  • Coordinate with airlines for ticket issuance using deal codes and bonus miles.
  • Follow communication scripts when handling different topics.
  • Co-ordinate with clients, internal teams and external service providers.
  • Assist in follow up with invoicing and recoveries.
  • Identify customer needs, clarify information, research issues and provide solutions or alternatives.
  • Build sustainable relationships and engage customers by going the extra mile.
Required Skills and Qualifications:
  • Effective communication skills and active listening.
  • Excellent knowledge of computer reservation systems and e-traveling platforms.
  • Ability to interact, communicate and negotiate effectively.
  • Ability to multi-task, set priorities and manage time effectively.
  • Sound knowledge of domestic and international travel trends.
  • Passionate interest in geography and strong travel knowledge.
  • Ability to assimilate information and maintain accuracy and detail.
Competencies:

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.

Educational Qualification:
  • Graduate with a Diploma in Travel and Tourism preferred.
Experience:
  • Minimum 3-5 years of relevant experience in the travel industry.

By joining our team, you will have the opportunity to work with a dynamic and forward-thinking organization that is dedicated to delivering exceptional travel experiences to our customers.