Customer Relationship Management Specialist

6 days ago


Alwar, Rajasthan, India Multi Speciality Extrusions Private Limited Full time
Job Title: Customer Relationship Management Specialist

At Multi Speciality Extrusions Private Limited, we are seeking a skilled Customer Relationship Management Specialist to join our team.

The ideal candidate will be responsible for building and maintaining profitable relationships with key customers, overseeing the relationship with customers handled by their team, and resolving customer complaints quickly and efficiently.

The Customer Relationship Management Specialist will also be responsible for keeping customers updated on the latest products in order to increase sales, meeting with managers in the organization to plan strategically, expanding the customer base by upselling and cross-selling, understanding key customer individual needs and addressing these, and conducting business reviews using CRM programs.

Key Responsibilities:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.

Requirements:

  • A bachelors degree in administration or a related field.
  • A minimum of 0 years experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Relationship Management Specialist.

Key skills and qualifications:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Proficient in Microsoft Office.
  • Strong product knowledge.
  • Leadership skills.

Apply now to join our team as a Customer Relationship Management Specialist at Multi Speciality Extrusions Private Limited.



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