SolarEdge Voice Support Professional

5 days ago


Bengaluru, Karnataka, India SolarEdge Full time

SolarEdge is a global leader in smart energy technology, seeking a skilled Voice Support Professional to provide exceptional customer service to our US-based clients.

This role involves handling inbound calls, addressing customer queries and concerns, and collaborating with regional stakeholders to ensure seamless customer experience.

As a key member of our dynamic team in India, you will have the opportunity to work closely with the local Indian team to improve processes and share insights.

Key responsibilities include:

  • Handling inbound calls from US customers with patience and professionalism
  • Navigating cultural differences and potential language barriers with tact and understanding
  • Troubleshooting and resolving customer issues related to our products and services
  • Collaborating effectively with regional stakeholders to ensure seamless customer experience
  • Maintaining accurate records of all customer interactions in our CRM system
  • Contributing to the continuous improvement of our support processes and knowledge base

Requirements:

  • Excellent English communication skills, both verbal and written
  • Ability to understand and work with various accents, particularly American accents
  • 1-3 years of experience in customer support, preferably in a voice support role
  • Strong problem-solving skills and ability to think on your feet
  • Engineering or technical qualification is a must
  • Patient and empathetic approach to customer service
  • Proficiency in using CRM systems and basic computer skills
  • Ability to work night shifts to align with US time zones

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and skill development
  • A diverse and inclusive work environment
  • Regular training and upskilling programs
  • Transportation and meal allowances for night shift workers

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.



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