SolarEdge Voice Support Professional
5 days ago
SolarEdge is a global leader in smart energy technology, seeking a skilled Voice Support Professional to provide exceptional customer service to our US-based clients.
This role involves handling inbound calls, addressing customer queries and concerns, and collaborating with regional stakeholders to ensure seamless customer experience.
As a key member of our dynamic team in India, you will have the opportunity to work closely with the local Indian team to improve processes and share insights.
Key responsibilities include:
- Handling inbound calls from US customers with patience and professionalism
- Navigating cultural differences and potential language barriers with tact and understanding
- Troubleshooting and resolving customer issues related to our products and services
- Collaborating effectively with regional stakeholders to ensure seamless customer experience
- Maintaining accurate records of all customer interactions in our CRM system
- Contributing to the continuous improvement of our support processes and knowledge base
Requirements:
- Excellent English communication skills, both verbal and written
- Ability to understand and work with various accents, particularly American accents
- 1-3 years of experience in customer support, preferably in a voice support role
- Strong problem-solving skills and ability to think on your feet
- Engineering or technical qualification is a must
- Patient and empathetic approach to customer service
- Proficiency in using CRM systems and basic computer skills
- Ability to work night shifts to align with US time zones
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and skill development
- A diverse and inclusive work environment
- Regular training and upskilling programs
- Transportation and meal allowances for night shift workers
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.
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