Cloud Contact Centre Transformation Expert

21 hours ago


Delhi, Delhi, India CliqHR Full time

About the Role:

The ideal candidate for this position will be a seasoned professional with extensive experience in contact centre technology transformations, specifically in AWS Connect. This individual should have a strong background in designing and implementing scalable, reliable, and secure contact centre solutions.

Key Responsibilities:

  • Led the entire project lifecycle of the contact centre transformation team, encompassing design, architecture, and implementation.
  • Collaborated closely with stakeholders to understand business requirements and translate them into technical solutions that meet their needs.
  • Developed and maintained detailed architectural blueprints and technical documentation to ensure seamless execution.
  • Evaluated the contact centre solution's scalability, reliability, and security to guarantee optimal performance.
  • Integrated AWS Connect with other AWS services and third-party applications to enhance contact centre capabilities.
  • Effectively communicated with stakeholders and the project team to ensure alignment on project goals, requirements, and progress.
  • Provided technical leadership and mentorship to the project team members.
  • Conducted regular reviews of system performance and made adjustments as necessary to maintain high standards.
  • Maintained current awareness of industry trends and best practices in contact centre technology and AWS services.
  • Coordinated with vendors and external partners to ensure smooth integration and delivery of the solution.

Qualifications and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Advanced degree preferred.
  • Minimum 8 years of experience in the contact centre domain, focusing on technology transformations.
  • Proven hands-on experience with AWS Connect and its ecosystem.
  • Strong understanding of contact centre technologies, including IVR systems, ACD, CTI, and CRM integration.
  • Excellent problem-solving skills and the ability to think strategically.
  • Strong communication skills and the ability to collaborate effectively with cross-functional teams.
  • AWS certification(s) such as AWS Certified Solutions Architect or similar is highly desirable.
  • Experience with Agile/Scrum methodologies is an added advantage.

Compensation Package:

We offer a competitive salary ranging from $120,000 to $180,000 per year, depending on experience, along with benefits that support your growth and well-being within our organisation.



  • Delhi, Delhi, India CliqHR Full time

    Job Description:The Technical Architect will be responsible for designing and implementing a cutting-edge Contact Centre solution using AWS Connect. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions, and a proven track record of leading large-scale...


  • Delhi, Delhi, India CliqHR Full time

    **Contact Centre Transformation Expertise**CliqHR is seeking an experienced Technical Architect to lead the design and implementation of a state-of-the-art Contact Centre solution using AWS Connect. The ideal candidate will have a deep understanding of AWS services, extensive experience in the Contact Centre domain, and a proven track record of leading...


  • Delhi, Delhi, India CliqHR Full time

    **Required Skills and Qualifications**Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 8 years of experience in the Contact Centre domain, focusing on technology transformation.Proven hands-on experience with AWS Connect and its whole ecosystem**Salary:** $120,000 - $180,000 per annum. Based on location, this...


  • Delhi, Delhi, India CliqHR Full time

    **About CliqHR**CliqHR is seeking a highly experienced Technical Architect to lead the design and implementation of a cutting-edge Contact Centre solution using AWS Connect.


  • Delhi, Delhi, India Frost & Sullivan Full time

    About Us: Frost & Sullivan's Information & Communications Technology (ICT) Advisory practice helps clients succeed in local and global markets. Our projects focus on strategic business planning, market sizing, ecosystem expansion, customer-centric excellence, and digital transformation. As a global team of consultants based in North and South America,...


  • Delhi, Delhi, India MM management Full time

    Job Title: Digital Transformation Expert About MM Management:We are a forward-thinking digital solutions company that is shaping the future through innovative technologies and collaborative teamwork. Estimated Salary:$190,000 - $280,000 per annum based on experience and qualifications. Job Summary:We are looking for an accomplished Digital Transformation...

  • Data Engineer

    1 month ago


    Delhi, Delhi, India Syren Cloud Inc Full time

    About the RoleWe are seeking a highly skilled Data Engineer - Cloud Computing Expert to join our team at Syren Cloud Inc. In this role, you will be responsible for designing, developing, and implementing distributed applications and systems on the Azure Cloud platform.Key ResponsibilitiesDevelop and implement databases, data collection systems, data...


  • Delhi, Delhi, India ValueVerse Consulting Full time

    About ValueVerse Consulting:We specialize in transforming the Oracle HCM Cloud landscape with comprehensive, people-centered solutions. Our mission is to redefine consulting by offering seamless, innovative services that address customer's unique challenges. With a deep understanding of people and cultures, we guide customers through every phase of...

  • Cloud Solutions Expert

    21 hours ago


    Delhi, Delhi, India i2k2 Networks Pvt. Ltd. Full time

    Job Overviewi2k2 Networks Pvt. Ltd. is seeking a seasoned Cloud Solutions Expert to spearhead enterprise transformation initiatives.About the RoleWe are looking for an experienced leader with a strong background in cloud architecture and presales management to drive our clients' digital transformations.The ideal candidate will have a deep understanding of...


  • Delhi, Delhi, India GlobalXperts Full time

    About GlobalXpertsGlobalXperts is a global leader in information and communications technology, providing comprehensive managed services, professional services, and network infrastructure management.We excel in delivering cutting-edge solutions that transform businesses through cloud transformation. Our team of experts has an impeccable track record of...


  • Delhi, Delhi, India Birlasoft Full time

    About BirlasoftBirlasoft is a pioneer in combining domain expertise, enterprise solutions, and digital technologies to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...


  • Delhi, Delhi, India Marx Enterprise Transformation Architecture Full time

    We are seeking a highly experienced Cloud Data Solutions Architect to lead the design and implementation of robust, scalable, and efficient cloud-based architectures at Marx Enterprise Transformation Architecture.As a seasoned expert in Azure data solutions, you will be responsible for architecting and implementing cloud-based data integration, processing,...


  • Delhi, Delhi, India Colt Data Centre Services Full time

    Job DescriptionWe are seeking an experienced Electrical Design Manager to join our team at Colt Data Centre Services.Role Summary:Lead the design and implementation of electrical systems for data centre projects.Collaborate with cross-functional teams, including architecture, engineering, and construction.Maintain high-quality designs that meet industry...


  • Delhi, Delhi, India SAP Full time

    About SAPSAP is a global leader in enterprise software and services, with a rich history of innovation and a strong commitment to helping our customers succeed. With over 40 years of experience, we have established ourselves as the go-to solution for businesses seeking to optimize their operations and drive growth.Job OverviewWe are currently seeking an...


  • Delhi, Delhi, India Sierra Digital Inc Full time

    Job Description:Sierra Digital Inc is seeking a seasoned SAP BTP Transformation Expert to join our team. In this role, you will lead large-scale SAP BTP implementations, driving enterprise-wide business transformation and digital innovation.Key Responsibilities:Position SAP BTP as a strategic enabler for cloud transformation, digital innovation, and business...


  • Delhi, Delhi, India Cambay Consulting Full time

    Digital Transformation Expert WantedWe are seeking a highly skilled Data and Application Transformation Expert to join our team at Cambay Consulting. As a trusted advisor, you will work closely with clients to understand their current data management and application landscapes and identify opportunities for modernization.Job Description:Solution Design &...


  • Delhi, Delhi, India Atom Full time

    As a key member of the Supply Chain Transformation Practice at Atom, you will be responsible for leading our initiatives in Oracle Cloud SCM. With a passion for delivering innovative solutions to meet and anticipate client needs, you will play a crucial role in shaping the future of technology.Your primary focus will be on designing and implementing complex...


  • Delhi, Delhi, India RingCentral Full time

    Transforming Communication with Cloud TelephonyWe seek a seasoned front-end engineer with extensive experience in React, TypeScript, and JavaScript to spearhead the development of scalable frontend solutions for our cloud telephony platform.About RingCentral:A global market leader in cloud telephony with a strong presence in unified communications.An...


  • Delhi, Delhi, India thinkbridge Full time

    About thinkbridgethinkbridge is a technology strategy and development company that empowers growth-stage businesses to become tech disruptors. Our team of experts provides world-class technology solutions, including cloud architecture, data science, and maintenance services.We encourage our team members to spend 80% of their time thinking through solutions...


  • Delhi, Delhi, India Narwal Full time

    Discover a career-defining opportunity with Narwal, a leading provider of cutting-edge AI, Data, and Quality Engineering solutions. As an AI and Data Engineering Transformation Expert, you will play a pivotal role in shaping the future of our rapidly growing company.Our team is passionate about delivering exceptional results and has achieved remarkable...