Network Infrastructure Specialist

4 days ago

Thoothukudi, Tamil Nadu, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 25,00,000
Network Operations Engineer

We are seeking a skilled Network Operations Engineer to join our team. In this role, you will be responsible for monitoring and managing the Bank's network infrastructure, including devices, links, and other related systems.

  • Key Responsibilities:
  1. Monitor and report alerts from network devices ensuring timely response and resolution of issues.
  2. Work on raised tickets from the ITSM tool: identify faults, assign severity, follow troubleshooting procedures, and ensure timely closure of tickets.
  3. Handle fault management with service providers for network-related issues: initiate trouble tickets, follow up until resolution, escalate if required.
  4. Coordinate with L2 engineers for issue resolution and change management.
  5. Perform network-related changes on network devices as per defined SOP.
  6. Prepare and maintain network-related reports such as branch down call report and bandwidth utilization report.
  7. Monitor and manage the Bank's network infrastructure (devices, links, etc.).
  8. Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved.
  9. Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number.
  10. Add new network devices into the network and ensure they are recorded in the asset management system.
  11. Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices).
  12. Follow up for RMA replacements.
  • Required Skills and Qualifications:
  • Postgraduate / Graduate / Diploma qualification.
  • Valid CCNA / JNCIA / CCNP Routing and Switching / Security certification.
  • OEM valid intermediate-level SD-WAN certification.
  • At least 3 years of experience in handling network operations.
  • Benefits:
  • Opportunity to work with a leading organization in the industry.
  • Chance to develop your skills and expertise in network operations.
  • Collaborative and dynamic work environment.
  • Others:
  • Professional growth opportunities.
  • Competitive compensation package.

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