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IT Infrastructure Specialist

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Thoothukudi, Tamil Nadu, India beBeeInfrastructure Full time ₹ 8,00,000 - ₹ 12,00,000
IT Support Specialist

The role of the IT Support Specialist is a crucial component of our organization's overall technology infrastructure.

  • This position will be responsible for delivering exceptional technical support across various aspects of IT, encompassing desktops, laptops, mobile devices, and enterprise applications.
  • Monitoring and maintaining IT infrastructure, including servers, storage, and networks, will be a key aspect of this role.
  • Responding to user requests and incidents through an IT helpdesk/ticketing system will also be a critical function.
  • Administering user accounts, email systems, and security groups in Active Directory/Office 365 will require strong organizational and technical skills.
  • Troubleshooting network connectivity and system access issues will demand analytical and problem-solving abilities.
  • Collaborating with vendors and external providers for IT services and escalations will ensure seamless communication and issue resolution.

Key Responsibilities:

  • Provide technical assistance and support to end-users via phone, email, or in-person.
  • Maintain and optimize IT infrastructure to ensure high levels of performance and uptime.
  • Develop and implement effective solutions to resolve technical issues and improve overall system efficiency.
  • Collaborate with cross-functional teams to achieve business objectives and goals.
  • Stay up-to-date with emerging technologies and trends to remain current and competitive in the field.

Requirements:

  • At least 1-3 years of experience in IT support or a related field.
  • Proficiency in Windows/Linux servers, virtualization, and cloud platforms.
  • Strong understanding of networking fundamentals, including LAN/WAN, DNS, and DHCP.
  • Excellent analytical, problem-solving, and communication skills.

Personal Attributes:

Adaptability, Customer Focus, Time Management