Communications Infrastructure Specialist

3 days ago

Mysore, Karnataka, India beBeeInfrastructure Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

**Job Title:** Communications Infrastructure Specialist

About the Role

This is a highly technical position requiring extensive knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions. The ideal candidate will have expertise in contact center deployments, IVR scripting, and integration with third-party systems.

The successful candidate will be responsible for designing, deploying, and supporting UCCE and CUCM-based contact center solutions. This includes developing, testing, and implementing IVR self-service scripts using Cisco and third-party platforms, as well as integrating and configuring Nuance Text-to-Speech (TTS) and Speech-to-Text (STT) functionality.

Key Responsibilities:

  • Design and deploy UCCE and CUCM-based contact center solutions
  • Develop, test, and implement IVR self-service scripts
  • Integrate and configure TTS and STT functionality
  • Configure and troubleshoot Cisco Cube, VoIP gateways, SIP and ISDN trunks, and dial-peers
  • Capture customer call flow requirements and develop sophisticated call routing scripts and logic
  • Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms
  • Support integration efforts with CRM, workforce management systems, and third-party business applications
  • Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions

Required Skills and Qualifications

  • Bachelor's Degree in Information Technology/Computer Science/Engineering
  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting
  • Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management
  • Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages

Preferred Qualifications

  • CCNP, CCIE Collaboration, or CCNA Voice certification

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