Process Improvement Specialist

19 hours ago

Bengaluru, Karnataka, India beBeeProcess Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title

Process Improvement Specialist

We are seeking a highly motivated and detail-oriented Process Improvement Specialist to join our team. As a key member of our Operational Excellence team, you will be responsible for driving process improvements that enhance efficiency, productivity, and customer satisfaction.

Responsibilities
  • Implement process improvement principles and tools (KPIs, dashboards, automation) in collaboration with the Operational Excellence team.
  • Conduct regular process control and monitoring audits to ensure compliance with Group Standards and regulatory requirements.
  • Work with local operations and management teams to identify improvement opportunities, training needs, and suitable enablers.
  • Propose and implement process adjustments (e.g., automation, digital tools, layout optimization) for higher efficiency and cost effectiveness.
  • Streamline cargo handling processes to meet customer service levels, airline requirements, and internal SLAs.
  • Support management in developing new service offerings by building robust and scalable processes.
  • Share best practices with the wider Operational Excellence community.
  • Develop, update, and maintain process documentation, SOPs, and training guides.
  • Provide training, coaching, and guidance to staff to ensure adoption of improved processes.
  • Analyze operational issues and troubleshoot bottlenecks to drive sustainable improvements.
  • Anticipate changes in warehouse/terminal layouts and coordinate with the Operational Excellence team for standard application.
  • Collaborate with cross-functional teams (Operations, Safety & Security, HR, IT, Customer Service) to deliver CI projects successfully.
Requirements
  • Strong analytical and problem-solving skills.
  • Continuous improvement mindset with eye for detail.
  • Effective communication and collaboration across all levels.
  • Training, coaching, and influencing skills to drive adoption of new processes.
  • Adaptability to operational challenges in a fast-paced environment.
Technical Skills
  • Knowledge of Lean, Six Sigma, Kaizen, or other process improvement methodologies.
  • Understanding of cargo operations, warehousing, ground handling processes, and airline standards.
  • Ability to design and interpret KPIs, dashboards, and process control tools.
  • Familiarity with automation and digital enablers in cargo handling (e.g., Cargo Management Systems, barcode/RFID tracking, warehouse automation).
Qualifications
  • Bachelor of Engineering degree.
  • Minimum 1 year experience in Operational Experience.

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