
IT Service Manager
1 day ago
We are passionate about delivering innovative solutions and exceeding customer expectations.
About This Role- Works to provide specialized support services where Incident Management, Change Management, and/or Problem Management specialists deliver value to customers.
- Collaborates with technical teams for incident and problem management, responding to issues that impact client service.
- Enters and evaluates the scope and impact of an incident into our ticketing system.
- Engages, escalates, and communicates notifications as needed to level 3 technical support and critical incident management teams.
- Coordinates internal teams in resolving incidents impacting client service delivery.
- Bachelor's Degree in Computer Science or related field.
- Typically Minimum 2 Years Relevant Experience.
- A dynamic work environment that fosters growth and collaboration.
- Ongoing training and professional development opportunities.
- A competitive compensation package.
This is a challenging role that requires strong technical skills and excellent communication abilities. If you are motivated by solving complex problems and driven by customer satisfaction, we encourage you to apply.
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