System Reliability Engineer
2 weeks ago
About the Role
Fulcrum Digital seeks a skilled System Reliability Engineer to join our team. As a key member of our technical team, you will be responsible for ensuring the smooth operation of our production systems.
Key Responsibilities
- Provide L2 support to production systems, including applications, databases, middleware, components, infrastructure, and network components.
- Manage production incidents end-to-end within defined SLAs, focusing on resolution rather than who caused it.
- Interact with various stakeholders, including release managers, program leads, service managers, development, and test leads.
- Review operational readiness requirements, such as monitoring and alerting, log rotation, and resilience of components, and report gaps.
- Provide pre-implementation support, including release notes review and implementation dry runs.
- Protect production components by running health checks, monitoring latency, and memory utilization.
- Automate day-to-day activities and propose changes that improve reliability.
- Participate in CAB and provide feedback on change requests.
- Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.
- Practice incident management best practices and perform RCA.
- Participate in disaster recovery tests and operational acceptance tests.
- Analyze the technology stack that makes up the product and optimize recovery time objective.
- Work with team members spread across time zones.
- Share knowledge, document improvements, and mentor junior resources.
- Support deployments of code into multiple lower environments, with an emphasis on automating everything as soon as possible.
Requirements
- Deployments: MTF/Prod Maintenance items (including stop/start Disaster Recovery-related activities, etc.) CR for changes in MTF/Prod.
- Tools
- Log Monitoring Tool: Splunk or any other.
- Application Monitoring tool: DynaTrace or any other.
- Ticketing incident/problem management tool: Remedy.
- Skills
- Linux & Shell Scripting.
- ITIL/ITSM.
- PL/SQL.
- Troubleshooting.
- Jenkins CI/CS (Basic).
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