
Cybersecurity Operations Specialist
16 hours ago
System Integration Specialist
We are a cybersecurity partner of choice, protecting our digital way of life. We challenge and disrupt the way things are done, innovating to shape the future of cybersecurity.
Our Team
Our mission is to protect customers with unique ideas contributing to collective success. Our values include disruptive innovation, collaboration, execution, integrity, and inclusion.
Job Description
As a member of our team, you will be responsible for shaping the future of cybersecurity. Your duties will involve:
- Providing operational support to the NextWave partner program, responding to and managing inbound requests from channel partners and internal stakeholders.
- Ensuring accurate partner program compliance data, including granting, validating, and troubleshooting access to the partner portal.
- Managing deal registration exception processes, updating and troubleshooting Partner Locator (SFDC based tool) data, and handling partner applications and onboarding.
- Collaborating with cross-functional teams, such as Finance, Sales Ops, Data Governance, and IT, to ensure alignment and ongoing effectiveness.
- Leading and supporting business process improvements, documenting processes and procedures on an ongoing basis.
- Assisting with tool maintenance and data clean-up projects, such as SFDC hygiene.
Required Skills and Qualifications
10+ years of experience managing high volume cases using email-based ticketing systems or similar, strong customer service skills, effective communication, and experience collaborating with cross-functional teams. Experience with G-suite, ServiceNow, SFDC, and data governance/data hygiene activities is also required.
Benefits
Our development and wellbeing programs support personal choices, including FLEXBenefits, mental and financial health resources, and personalized learning opportunities.
Additional Information
Palo Alto Networks brings technology to market reshaping the cybersecurity threat and protection landscape. Our sales operation teams support large organization migrations to more cybersecurity, enabling and empowering teams worldwide. As part of our sales operations, you support research, reports, and craft systems and processes that enable sales. You enjoy pitching in to assist when it comes to solutions selling, learning, and development.
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