Voice Process Team Leader

8 hours ago

Mumbai, Maharashtra, India beBeeManagement Full time ₹ 40,00,000 - ₹ 80,00,000
Team Management Expert

We are seeking a highly skilled Team Management Expert to lead our international voice process team. As a key member of our management team, you will be responsible for overseeing the daily activities of your team members, ensuring excellent communication skills and a strong understanding of operations matrices.

Key Responsibilities:
  • Team Supervision: Supervise daily activities of team members, monitoring work and attendance.
  • Performance Coaching: Coach team members to achieve high-performance delivery.
  • Performance Improvement: Identify performance issues, develop improvement plans, and implement corrective action.
  • Service Delivery: Ensure service meets contractual KPIs and financial expectations.
  • Communication: Communicate expectations to employees and provide timely updates.
  • Team Meetings: Conduct team meetings, schedule activities, and stay current on internal processes and policies.
  • Judgment and Discretion: Exercise independent judgment and discretion in implementing management policies.
  • Program Support: Support program management with other team leaders and managers.

You will also be responsible for providing input for selecting, training, developing, and completing performance appraisals, as well as managing team members regularly and writing/delivering performance appraisals.

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