Healthcare Innovator

7 days ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 1,50,000 - ₹ 3,00,000
Transform Chronic Care with Classical Ayurvedic Healing and Modern Experience Design

We are on a mission to revolutionize healthcare through innovative approaches. As a Customer Relations professional, you will be at the forefront of this journey, ensuring seamless communication across all touchpoints.

Main Responsibilities:

  • Handle inbound and outbound calls & WhatsApp queries with empathy and clarity
  • Convert leads into bookings for consultations, therapies, and detox programs
  • Send smart follow-ups and personalized messages based on playbooks and rules
  • Maintain call logs, lead status, and track daily performance metrics
  • Ensure high responsiveness and quality of communication across all touchpoints
  • Gather customer feedback and reviews, and escalate concerns when needed
  • Work directly with founders and learn how to build brand trust from the ground up

Required Skills and Qualifications:

  • Fluency in English, Hindi, and Kannada (spoken and written)
  • Strong communication skills — polite, persuasive, and proactive
  • Willingness to learn about Ayurveda and healthcare systems
  • Comfort with Excel/Google Sheets, CRM tools, and AI tools for drafting smart responses
  • High energy, ownership mindset, and ability to work during peak patient hours
  • A passion for helping people and making their journey smooth

Bonus Points If You:

  • Have prior experience in sales, hospitality, or clinic-based customer roles
  • Are interested in pursuing a career in healthcare, wellness, or Ayurveda
  • Can suggest process improvements and customer experience ideas proactively

This is a high-ownership, fast-learning role where you will be at the center of the patient experience. If you want to grow with a healthcare startup that values empathy, systems, and purpose — we would love to hear from you.

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