IT Infrastructure Specialist

22 hours ago

Shimoga, Karnataka, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000
About WizCommerce

We are revolutionizing B2B commerce for manufacturers, wholesalers, and distributors. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth.

Our cutting-edge platform offers a seamless order-taking experience at trade shows, in the field, or online. We help sales representatives upsell effectively and automate internal processes with our AI-powered engine.

B2C e-commerce has rapidly advanced, but the B2B sector has often lagged behind. We see an opportunity to disrupt this space, bringing innovation to B2B businesses, streamlining operations, and enhancing customer interactions.

Job Description

As a Tech Support Engineer, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform. You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of our product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions for streamlined tracking.
  • Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

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