Enterprise Solutions Expert

1 month ago


Bengaluru, Karnataka, India Zendesk Full time
Job Description

We are seeking an experienced Enterprise Solutions Expert to join our team. This role requires a strong technical background, excellent communication skills, and the ability to work with customers to understand their needs and provide solutions.

The ideal candidate will have 5-8 years of related experience and a minimum of 3 years of software pre-sales experience. They will be responsible for scoping, leading, and executing customer pilots and Proof of Concepts. The candidate should have basic knowledge in web / scripting technologies, HTML, CSS, JavaScript, and SaaS applications.

Key Responsibilities:

  • To work closely with Sales Representatives to provide technical support and guidance to prospects.
  • To develop and maintain strong relationships with customers to understand their business requirements and provide solutions that meet their needs.
  • To scope, lead, and execute customer pilots and Proof of Concepts.
  • To provide technical information to customers online and via virtual meetings.

Requirements:

  • Bachelor's degree is a requirement; graduate degree is a plus.
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using existing solutions and influencing new product development.
  • Ability to work in a dynamic environment with multiple roles.

Desired Skills:

  • Previous consulting experience implementing enterprise-class software solutions.
  • Knowledge of topics such as Customer Service software, Employee Experience, ITSM.
  • AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware.
  • Call Center experience is a huge plus.

Location:

Karnataka.

Estimated Salary:

$120,000 - $180,000 per annum.

About Us:

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Our Culture:

At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.



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