Account Management Associate

2 weeks ago

Mumbai, Maharashtra, India Third Bridge Full time

Key Account Management Role

As a highly skilled Account Management Associate, you will be the primary point of contact for a portfolio of key clients at Third Bridge. Your primary responsibility will be to develop and maintain strong relationships with these clients, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities

  • Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals.
  • Identify and engage inactive or potentially new users across priority accounts and increase utilisation of Third Bridge offerings.
  • Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge's services.
  • Support clients by offering training and demo sessions on how to use Third Bridge's services.
  • Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations.
  • Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively.
  • Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach.

Requirements

  • Bachelor's degree.
  • 2 to 4 years of account management and/or client support experience, preferably in a similar industry in B2B domain.
  • Strong communication, active listening, interpersonal and presentation skills.
  • Has remarkable upselling, cross-selling & farming experience with existing client accounts.
  • Well-honed skills to build trusted working relationships with key contacts in your clients.
  • Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year.
  • Effectively leverages internal resources, tools and systems daily.
  • Experience applying industry and product knowledge in written and verbal client communications.
  • Successful past adoption and effective use of internal workflows, processes and technologies to accomplish work objectives.
  • Portrays sales drive, intellectual curiosity and a passion for learning.
  • Easily adaptable to changing, ambiguous and fast-paced environments.
  • Strong time management skills with the ability to multitask and prioritise work.
  • Familiarity with Microsoft Office and G-Suite tools.

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