
IT Infrastructure Specialist
3 hours ago
Job Title: IT Support Specialist
Experience:
We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.
Key Responsibilities:
Troubleshooting and Support:
• Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
• Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
• Perform basic configuration and support of network devices such as routers, switches, and firewalls.
System Administration:
• Install, configure, and maintain Windows and macOS operating systems.
• Manage user accounts, groups, and permissions using Active Directory.
• Assist with system upgrades, data migrations, and routine backups.
Application Support:
• Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Install, update, and patch software applications and security tools.
Bonus Qualifications:
• Familiarity with ITSM tools for ticket management.
• Strong understanding of Firewalls and Layer 2 Switches.
Required Skills:
• Strong problem-solving abilities.
• Ability to work independently and prioritize tasks.
Preferred Skills:
• Excellent communication and interpersonal skills.
This is a fantastic opportunity to take your IT career to the next level If you're passionate about delivering exceptional customer service and are proficient in IT infrastructure management, we want to hear from you
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