24/7 Monitoring Expert

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeMonitoring Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Description

As a Monitoring Analyst, you will be responsible for ensuring the smooth operation of our global IT systems.

You will perform real-time monitoring of servers, network devices, applications, jobs, and services using various monitoring tools.

Identify, acknowledge, and log alerts, events, and anomalies. Escalate incidents to support teams based on defined SOPs and severity.

Perform basic health checks and validations as per runbooks. Track and update incident tickets in ITSM tools.

Initial triage of alerts, including service restarts and disk clean-up commands if permitted. Document incidents, actions taken, and resolution/escalation steps.

Communicate with engineers and shift leads for follow-ups or escalations. Ensure monitoring dashboards and tools are operational and report any issues.

Provide shift-wise handover updates and contribute to incident reviews.

Requirements
  • Basic understanding of IT infrastructure (servers, OS, networks, applications).
  • Hands-on experience in monitoring tools and ticketing systems.
  • Good communication skills and ability to follow SOPs.
  • Ability to work rotational shifts, including weekends and holidays.
  • Strong attention to detail and sense of urgency.
Preferred Qualifications
  • Exposure to ITIL processes.
  • Certification in basic IT/networking (CompTIA A+, ITIL Foundation, CCNA IS A+).

Maintaining a high level of technical expertise and staying up-to-date with industry developments is crucial for success in this role.

What We Offer

A competitive salary package, comprehensive benefits, and opportunities for career growth and professional development.

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