Strategic Transformation Executive

1 day ago

Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

Business Transformation Leader

  • This role offers an exciting opportunity to lead strategic transformation using AI, data science, and Six Sigma methodologies.
  • You'll drive cost-efficiency, process optimization, and innovation across global BPO operations, while leading cross-functional teams to deliver impactful, AI-powered solutions.

About the Job

  • We're seeking a highly experienced Business Transformation Leader with expertise in AI, data science, and Six Sigma. You will lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global BPO operations.
  • Your primary goal is to align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).

Key Responsibilities

  • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
  • Conduct value stream mapping, root cause analysis (RCA) workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.
  • Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.

Requirements

  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Technical Skills & Expertise

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

An ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to work collaboratively in a fast-paced environment.

Why This Role Matters

  • This role offers an exciting opportunity to leverage your technical expertise and business acumen to drive transformation and growth across global BPO operations.
  • You'll be part of a dynamic team that is passionate about delivering innovative solutions and making a meaningful impact.

  • Financial Transformation Consultant

    4 weeks ago

    Bengaluru, Karnataka, India oAppsNET, Specialists in ERP Transformation Full time

    At oAppsNET, our team is at the heart of driving exceptional delivery and long-term value for our clients. We are a global organization dedicated to ensuring a high-quality customer experience through trusted partnerships, strategic guidance, and measurable business outcomes.Our team collaborates closely with enterprise customers to build joint success...

  • Strategic Business Transformation Expert

    3 days ago

    Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 1,04,000 - ₹ 1,30,878

    Business Transformation LeaderThe ideal candidate will lead cross-functional teams to develop and execute business transformation strategies, driving strategic initiatives and projects from start to finish.Key Responsibilities:

  • Strategic Transformation Professional

    5 days ago

    Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Strategic Transformation LeaderWe are seeking an experienced professional to lead strategic transformation initiatives. The ideal candidate will possess a strong background in strategy execution, with a proven track record of success in creating program visibility, managing initiative-specific tracking, and executing critical modules.The...

  • Strategic Digital Transformation Leader

    2 days ago

    Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 2,10,00,000 - ₹ 2,54,00,000

    Driving Business Growth through Innovative SolutionsWe are seeking an exceptional Strategic Digital Transformation Leader to spearhead our clients' digital transformation journey. As a key member of our team, you will be responsible for leading and scaling our Adobe practice to drive business growth and market differentiation in the pharma and life sciences...

  • Strategic Transformation Leader

    4 days ago

    Bengaluru, Karnataka, India beBeeDirector Full time ₹ 15,00,000 - ₹ 20,00,000

    Transforming Businesses through Innovative StrategiesWe are seeking a Director to lead our Global Business Services Advisory practice. As a key member of our team, you will play a pivotal role in shaping the strategic direction of the practice.Key Responsibilities:Lead large-scale GBS transformation and setup programs across industries from strategy through...

  • Strategic Digital Transformation Leader

    2 days ago

    Bengaluru, Karnataka, India beBeeProgramManager Full time ₹ 35,00,000 - ₹ 40,00,000

    Drive Digital TransformationAs a Program Manager, you will play a pivotal role in driving digital transformation for our clients. You will be responsible for planning, executing, and delivering strategic programs related to Adobe Digital Experience products.Key Responsibilities:Develop and execute project plans that align with business objectivesCollaborate...

  • Strategic Transformation Lead

    4 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    About the RoleOur organization is seeking a seasoned professional to lead strategic initiatives driving transformation across Supply Chain Management, Finance, Human Capital Management, Technology, and Industry solutions.Key Responsibilities:Oversee end-to-end Oracle Cloud SCM transformations, ensuring seamless alignment with business objectives and...

  • Senior Supply Chain Transformation Executive

    3 days ago

    Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Supply Chain LeaderWe are seeking a seasoned leader to drive large-scale transformation programs with a deep focus on supply chain management (SCM) and data integration. The role demands a strategic thinker and subject matter expert who can shape enterprise architecture, guide multiple accounts, influence executive stakeholders, and mentor global teams.This...

  • Executive Director of Network Transformation

    2 days ago

    Bengaluru, Karnataka, India beBeeEnterpriseConnectivity Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Business Transformation ExecutiveThe role of Business Transformation Executive involves leading the transformation of connectivity services into a future-fit, converged portfolio. The successful candidate will be responsible for defining and executing the product roadmap for all connectivity services.Lead cross-functional collaboration to enhance...

  • Strategic Business Transformation Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeBusinessTransformation Full time ₹ 1,87,50,000 - ₹ 2,21,00,000

    Strategic Business Transformation SpecialistJoin us as a Strategic Business Transformation Specialist and drive tangible business value by leading current state assessments, identifying high-level customer requirements, and collaborating with stakeholders to understand their needs. Your typical day will involve analyzing existing processes, designing...