Global IT Service Management Expert
3 weeks ago
About Parexel
Parexel is a leading global biopharmaceutical services company.
About the Role
We are seeking an experienced IT Service Management professional to join our team as a Senior Analyst, ITSM.
Job Description:
This key role involves working closely with the ITSM team and other IT groups to maintain and evolve a modern, mature, and robust IT Service Management function. The successful candidate will provide high-quality support to the end-user community by helping resolve end-user/service escalations and assisting the business in meeting its goals.
The ideal candidate will have strong technical skills, excellent communication skills, and experience leading multicultural teams. They will also be able to work under tight deadlines, prioritize tasks effectively, and demonstrate self-motivation and a willingness to take responsibility.
Key Responsibilities:
- Collaborate with the ITSM team to develop and implement effective IT service management processes.
- Work closely with other IT groups to ensure alignment and integration of IT service management processes.
- Provide high-quality support to the end-user community by resolving service escalations and implementing process improvements.
- Contribute to the development of worldwide operating procedures and standards.
- Prepare process proposals or recommendations to improve efficiency and performance of the IT environment.
Requirements:
- A minimum of ITIL 4 Foundation certification.
- Experience leading a multicultural, worldwide team.
- Experience successfully evolving IT processes.
- Strong English written and verbal skills required.
What We Offer:
In this exciting opportunity, you will play a key role in maintaining and evolving a modern, mature, and robust IT Service Management function. You will work closely with the ITSM team and other IT groups to ensure alignment and integration of IT service management processes. Additionally, you will provide high-quality support to the end-user community and contribute to the development of worldwide operating procedures and standards.
Salary Estimate:
$85,000 - $110,000 per annum based on experience.
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