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Customer Experience Manager
3 weeks ago
About Us:
The Sleep Company is India's leading comfort innovation company, revolutionizing the way people sleep and sit with its patented SmartGRID technology. Founded in 2019 by husband-wife duo Priyanka Salot & Harshil Salot, the company aims to improve the sleep quality of people and give them a peaceful sleep experience every night.
Role:
We are seeking a highly skilled Customer Experience Manager or Store Operations Leader to join our team in Mumbai. As a key member of our sales team, you will be responsible for delivering exceptional customer service, managing day-to-day store operations, and creating business strategies to drive sales growth and customer loyalty.
Responsibilities:
- Delivering excellent customer service to drive sales growth and customer loyalty
- Managing day-to-day store operations, including inventory management, visual merchandising, and store maintenance
- Creating business strategies to attract new customers, expand store traffic, and enhance profitability
- Providing training and coaching to sales teams to improve sales performance and customer satisfaction
Requirements:
To succeed in this role, you will need:
- A strong track record of success in retail sales or customer-facing roles
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Degree in Business Administration, Marketing, or related field
Career Growth Opportunities:
We offer a competitive salary package, opportunities for career growth and development, and a collaborative and dynamic work environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
